The second largest cable operator in the regions of Ontario and Quebec, Cogeco offers its users a two-way broadband service. They offer internet, video and telephone services to residential and business entities. With ericvanier.com, has increased their performance through decreased turn-around time and happy end users.
Cogeco serves residential and small business communities, offering them access to telephony, video and the internet. Cogeco communications also offer its business users a set of extended IT services. These services which include network connectivity, hosting and communication are offered through their data centers and presence throughout the Northern part of America and Europe.
The client faced a lot of complaints due to slow turn-around time. The deployment of the database system had issues which resulted in slow response times. The number of threads processed was being affected leading to the fall in business metrics as well as the quality of performance.
The communication application slowed down. Negative feedback and complaints from the end-users had started to appear. The long response time sometimes stretched to minutes and hours causing unrest among the users.
Eric Vanier ran a thorough hygiene check and within the first two hours pointed out significant problems in the database system. The identified issues were used to map out recommendations to improve the MySQL performance. The challenges being faced by the client in their product deployment caused longer return times and leading to a problem for the end-user.
To tackle this, Eric Vanier configured the database and tuned specific queries to reduce the turn-around time from minutes to a mere 2 seconds. The result was an improvement in the performance by an approximate 96%.
An optimized performance meant quicker response and better communication to the end-user hence shooting up the business metrics for the client, saving on cost and time
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